New Philadelphia, Ohio (WJER) - American Electric Power is about to give customers in the New Philadelphia area a better understanding of their energy usage.

Spokesman Scott Osterholt says the company will be replacing the electric meters at homes with smart meters in the coming months. He says the current meters only give customers a 30-day view of their energy consumption habits, but now the information will be collected every 15 minutes to show how their usage fluctuates. Those details will be accessible on their AEP accounts online.

“The way I look at it is if a customer goes in and they say, ‘Wow, I’m using a lot of electricity on the weekdays from 6 pm to 8 pm,’ that’s empowering for them to know that. Then they can go and say what I can do differently during that time period to use less energy and therefore lower my bill,” he explains.

Osterholt says the new meters also utilize wireless communications, so AEP will no longer have to send out meter readers to each home.

“We won’t have that cost, and those reduced costs, those operational savings from these meters, are something that we’re pushing back to the customers via credit to this program,” he says. 

Osterholt says they will be notifying customers by mail and phone ahead of replacing their meters.     



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